Last Updated: May 2026
At Dees Cakes, every order is carefully prepared to ensure it arrives ready for your celebration. This Shipping & Delivery Policy outlines our pickup procedures, delivery services, customer responsibilities, and important product handling information.
By placing an order with Dees Cakes, you agree to the terms outlined below.
Dees Cakes serves customers throughout Toronto and select areas within the Greater Toronto Area (GTA).
Delivery availability may vary depending on:
Location
Scheduling availability
Weather conditions
Order size
Operational capacity
Not all locations may qualify for delivery.
Local pickup is available for most orders.
Customers will receive pickup instructions and scheduling details after their order has been confirmed.
Customers are responsible for:
Arriving at the scheduled pickup time
Safely transporting their order
Proper handling and storage after pickup
Once an order has been picked up, responsibility for the product transfers to the customer.
Delivery may be available throughout Toronto and select GTA locations.
Delivery fees are determined based on:
Delivery address
Distance
Order size
Delivery requirements
Delivery availability is not guaranteed until confirmed by Dees Cakes.
We make every effort to deliver orders within the agreed delivery window.
However, delivery times are estimates and may be affected by:
Traffic conditions
Weather
Road closures
Construction
Unexpected operational delays
Dees Cakes is not responsible for delays caused by circumstances beyond our reasonable control.
Someone must be available to receive the order at the delivery location.
If no recipient is available:
Additional delivery fees may apply
Redelivery may not be available
Product quality may be affected by delays
Customers are responsible for providing accurate delivery information.
Customers are responsible for providing accurate:
Event dates
Pickup dates
Delivery details
Contact information
Incorrect information may impact fulfillment and scheduling.
Please review all order details carefully before completing checkout.
Cakes and desserts are delicate, perishable products.
Customers should:
Keep products level during transportation
Avoid direct sunlight
Avoid excessive heat
Refrigerate products when appropriate
Follow any care instructions provided
Improper handling may affect appearance, freshness, and structural integrity.
Certain weather conditions may impact delivery schedules.
During severe weather events, Dees Cakes may adjust delivery timing to ensure product safety and quality.
Customers will be contacted if weather-related changes become necessary.
Customers should inspect their order upon delivery whenever possible.
If an issue is identified at delivery, customers should notify Dees Cakes immediately and provide supporting photographs when applicable.
At this time, Dees Cakes does not offer nationwide or international shipping for custom cakes and perishable dessert products.
Services are limited to approved local pickup and delivery areas.
Questions regarding pickup, delivery, scheduling, or order coordination should be submitted as early as possible before the scheduled fulfillment date.
For questions regarding pickup, delivery, or shipping arrangements, please contact:
Dees Cakes
Toronto, Ontario, Canada
Email: info@deescake.com
Website: deescakesca.com